Legal
Privacy Policy
Last updated 8 July 2026
Tshova ("Tshova", "we", "us") operates a ride-hailing platform connecting riders and drivers in Zimbabwe. This policy explains what personal information we collect, why we collect it, and the choices you have. By using the Tshova app you agree to the practices described here.
Information we collect
- Account details — your name, phone number, and (optionally) email and profile photo. Drivers also provide identity documents, licence details, and vehicle information for verification.
- Location — your device location while you use the app, so we can show nearby drivers, calculate fares and distances, and enable live trip tracking. Drivers share location while online.
- Trip information — pickup and drop-off points, the fares you offer and agree to, ratings, and cancellations.
- Payments — wallet balance and transaction history. Card and mobile-money details are handled by our payment provider; we do not store full payment credentials.
- Device & usage data — app version, device model, and diagnostic information used to keep the service stable and secure.
How we use your information
- To match riders with drivers and complete trips at the price you agree to.
- To process wallet top-ups and ride payments, and to prevent fraud.
- To verify drivers and keep the community safe, including SOS and trip-sharing features.
- To send you trip updates and important service notifications.
- To improve the app and understand how our service is used.
Verifying your phone number
We confirm your phone number by sending a one-time code by SMS through our verification provider, Twilio. Your number is used to sign you in and to let your driver or rider contact you about a trip.
How we share information
We share only what is needed to provide the service:
- Between riders and drivers — your first name, rating, and the contact details needed to coordinate a trip.
- Service providers — cloud hosting (Google Firebase), SMS verification (Twilio), and payment processing, who handle data on our behalf under confidentiality obligations.
- Legal reasons — where required by law, or to protect the safety and rights of our users.
We do not sell your personal information.
Data retention
We keep your information for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal and accounting requirements. You can ask us to delete your account at any time from the app's settings, or by contacting us.
Your choices & rights
- Access, correct, or update your profile from within the app.
- Turn notifications and location sharing on or off in your device settings (some features need location to work).
- Delete your account and associated personal data.
Security
We protect your data with encrypted connections, access controls, and server-side rules that prevent one user from seeing another's private information. No system is perfectly secure, but we work continuously to safeguard your data.
Children
Tshova is not intended for anyone under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as the service evolves. We'll post the new version here and update the date above; significant changes will be highlighted in the app.
Contact us
Questions about your privacy? Email support@tshova.co.zw.